cleanersydney - The Value of Benchmarking when Choosing

 
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We live in a referral-based world. Whether you're researching a new smartphone or tablet, Vaughan_ Shayler_Comptia.jpgseeking a new day-care provider for your children or looking for a house cleaning service - you want to be sure you're making the right decision. If we hire someone, we look at their qualifications; if we buy a computer, we look for trusted brands and read reviews.

CompTIA is aiming to allow the world of ICT to do the same, by providing an internationally recognised benchmark which shows solution providers meet an industry approved level of service and Offering High Rug cleaning Services.  We have worked closely with IT companies and solution providers to agree various best practice standards, and developed methods to validate these.

The result is two levels of business Trustmark. CompTIA's IT Business Trustmark validates an ICT business' basic demonstration of sound business practices and its ability to provide quality service. The Accredit UK Trustmark+ takes things up a level as an advanced, fully audited standard providing the logical next step for ICT businesses seeking to position themselves for growth.

CompTIA business standards are available for a wide range of ICT businesses including those providing communications infrastructure; software product design and development; ICT consultancy; solutions and support; and e-media and e-commerce. They are designed to help the companies themselves prove their abilities and help those outsourcing IT services to identify people to work with.

Companies that hold the CompTIA IT Business Trustmark have successfully navigated a process that digs into their internal operating procedures, reviewing their service agreements, systems and tools for delivering their services. These companies have demonstrated sound business practices and an ability to provide quality service.

Mark Lambert, technical director at Bear IT - a company that has held the IT Business Trustmark for nearly a year now - said the Trustmark has boosted the company's reputation. "This whole process has enhanced our current certifications and shows our customers that we are a committed IT company," he said.

Companies that hold the Accredit UK Trustmark+ have gone through a fully audited process that includes examination of organisational management, company direction, Mattress Cleaning Services, service delivery, operations and customer relations. These companies have passed the audit by showing their ability to develop and deliver best-in-class ICT solutions and services to their customers and prospects.

Tracy Pound, managing director at  MaximITy, first pursued the Accredit UK Trustmark+ designation as a means of differentiation. "It sets me apart from my competition, demonstrates that I'm serious about running a professional business in a professional way, helps ensure that I have a structured and measured approach to growth and makes me accountable for what I do to an external body," she said. MaximITy has held the Accredit UK Trustmark+ for over three years.

The confidence that having an independent benchmark inspires is a two-way street. "In addition to the customer or prospect taking confidence from us having this credential, our own confidence grows in knowing that we're externally audited and can prove that we have a structured approach to client work that is to the benefit of the client," Pound said.

The pair bootstrapped MyClean with the help of a $267,000 friends and family round of financing. The site makes finding and ordering a cleaning service in the New York City area as easy as ordering food on Seamless or GrubHub.

Scharf and Russell had to overcome a lot to make the business work. They scrapped the original idea to outsource cleaners after clients received disappointing results and left scathing Yelp reviews. Problems with the site were tough to fix; neither Scharf nor Russell are technical. But now Scharf and Russell have created a business that sustains more than just themselves.

MyClean oversees every part of the cleaning cycle, from managing site orders to dispatching its workers to various locations on the fly. Scharf, the company's CEO, works with government sponsored agencies to find people who are looking for a steady paycheck, gives them training, and hires them as full-time cleaners working six days per week. MyClean now employees 125 cleaners in addition to the dozen people who oversee the entire operation.

Scharf estimates his staff cleans 1,000 homes and businesses each each week. Users are loyal; 80% buy into MyClean's subscription model, which allows them to book cleaners consistently every week, two weeks or month. There's a 5-15% discount given to subscribers, who can also pick how thoroughly they want their residences cleaned.

To tidy up a one bedroom, one bath in Manhattan, the going rate is $84. To get it really clean, it's $135. If your house is in really bad shape, MyClean's team will give it a deep clean, which includes a complete wipe down of the oven, cabinet shelves and more for a little over $200. Tip is not included. Cleaners can be dispatched the same day you order the service, as long as the request is in before 4:00 PM.

At $135 for a thorough clean, it's more expensive than a cleaning service you could find yourself. But MyClean makes it so easy to find and book a cleaning online, many people don't mind paying a little extra.

Under the leadership of Ken Schultz, a former lawyer who is MyClean's VP of Operations, MyClean is generating $4-5 million annually. It's raking in $400,000 per month, up from $15,000 a few years ago.

To continue growing the business, MyClean will be launching a mobile app and expand to more cities. Currently, the service only operates in Manhattan, Queens, Bronx and Brooklyn. Scharf's team is eying New Jersey cities where many New York City commuters live.

For Scharf, a first-time entrepreneur, growing a multi-million-dollar business hasn't been predictable. When asked what's surprised him most about running a startup he replied, "You have to be willing to do everything yourself and follow through."

Read the full products at http://www.mvpcleaning.com.au/.

 
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